FAQ's and Troubleshooting


On-demand repair questions

When will my iTech contact me?

How do I locate my nearest iTech?

How much does a repair cost?

See all repair service questions

Warranty questions

How do I file a warranty claim for an iTech Repair?

How do I file a warranty claim for a DIY kit?

What is the scope of the warranty?

See all warranty questions

Do-it-yourself questions

I'm in the middle of a repair & need help!

How difficult are the DIY kits?

What if I am missing a part from the kit?

See all do-it-yourself kit questions

Become an iTech

How do I become an iTech?

What is the iTech/iCracked relationship?

What does it cost to become an iTech?

How much money do I make off each repair?

How will I acquire customers?


Need something else? Visit our Support Center or send us an email.

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Department contacts

Media @ Press
[email protected]

Social Media
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iTech Recruitment
[email protected]

[email protected]

Mailing address

iCracked HQ Address
690 Broadway
Redwood City, CA 94063


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